Repointing a terrace in Three Legged Cross
Mortar matched to the original rather than to the last repair, and the day's work stopped where the eye will not find it.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
Repointing one house in a run of four is a matching job before it is a mortar job. Three Legged Cross has a lot of continuous frontage for a place its size, and a joint struck differently from the one next door will show for as long as the wall stands.
The calls are usually about something small getting slowly worse. Joints on the front gone back far enough to catch a fingernail. Sand on the path below a wall. A brick face flaking under a sill. A damp mark inside on the elevation that takes the driven rain. A stack dropping grit into the gutter.
All of it is mortar and none of it is urgent in the way people fear. The survey walks each elevation rather than the one you rang about, scrapes joints on every face to find how deep the decay has run, taps the courses for the hollow note of pointing that has parted from the brick, and photographs the lot. Back it comes as a written itemised quote, elevation by elevation, saying which faces are due and which we would leave, free.
The work
Matching a joint across a run of houses

Seventies and eighties outer skins. Well over four in ten homes here date from between 1945 and 1982 and a further four in ten from after that, so nearly everything is cavity work: one skin of fired brick in cement and sand, weather struck or bucket handle. Mortar of that age does not wash out the way a soft old joint does. It pits and opens at the arris, water stands in the hollow, and one hard frost takes flakes off the brick either side. Matching means matching the sand and the gauge as well as the colour, so a trial panel goes up somewhere discreet and you judge it in daylight first.
Terraces and shared elevations. A fifth of the homes here are terraced and another sixth are flats, which for a settlement this small is a great deal of unbroken brickwork. That changes how a job is planned rather than how it is done. We decide where a day's pointing stops without leaving a visible line, usually at a downpipe or the party line, and keep one person striking a given elevation so the profile does not drift. Where the building is flats, the external walls belong to the block and the freeholder instructs the work.
Raking out, filling and finishing. Joints come back to twice their width, perpends by hand. A disc cutter is quick along a bed joint and also how a wall ends up with widened perpends and its arrises taken off, so it stays in the van on anything soft. Joints are damped down before filling so the mix cures rather than flashing off, then brushed back once the mortar has taken up and been struck to the profile the wall already carries.
Blown brick faces. A spalled face is cut out whole and the brick turned or replaced against a sample held on the wall rather than filled with mortar, which never matches the colour or texture. Frost damage collects under sills, beside downpipes and just above the damp proof course where a drive has been built up against the house.
Stacks and anything at height. A chimney has weather on four sides and nothing warming it, so its joints go loose and friable years ahead of the walls below and the penetrating damp shows on a top floor ceiling. Stacks want a scaffold rather than a tower, priced on its own line. With a quarter of the homes here single storey, plenty of walls come off a tower instead.
The rare old wall. Very little here predates 1919, but where a building is solid wall rather than cavity the answer changes: an NHL lime or lime putty mix matched to the original sand, so the wall stays breathable and keeps its route for losing water. A hard modern mix on a soft old wall is the quickest way to lose the brick faces.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting. The quote is itemised rather than a figure on the back of a card: access, raking out, the mortar mix, the area of each elevation, brick replacement and disposal all on separate lines.
Nothing is left open overnight. The site is swept at the end of each day rather than the end of the job, and what comes out leaves with us. If something turns up that nobody could have seen, you get a photograph and a price first.
Repointing in the same materials is repair rather than development, so there is no planning application and nothing for building control to sign off. Three Legged Cross has no conservation area and a single listed entry, so on virtually every address the mortar and joint profile are a technical decision with no permission attached. Dorset Council is the authority, and listed building consent only bites on that one protected building. A shared wall brings the Party Wall etc. Act 1996 in, worth checking before anybody sets a tower against it.
Cost
What decides the price of a repointing job

No rate per square metre: the square metres tell you almost nothing until somebody has looked at the joints.
Getting to it. A mid terrace with neighbours either side, a detached bungalow with a stack on the ridge and a block of flats with one long communal elevation are three different set ups before a joint is opened. A chimney or gable wants a scaffold, a low wall a tower or nothing at all. How long the platform stands matters as much as how big it is, and the work at height rules make it a priced line.
The joints decide it, not the wall. Raking out by hand is slow, and on soft brick the only safe way, because a disc cutter widens the joint and takes the arris off. How deep the joints come back, and whether faces have already spalled, sets the hours far more than the area does. The mix matters as much: cement holds water against a soft brick and the face blows off in the first frost.
Comparing quotes? Ask how deep the joints are raked, by hand or by disc, what the mix is and whether it was matched, how many spalled bricks are cut out, and whether the scaffold is in. Two quotes for the same job are usually two different jobs.
If water is getting in
Open joints, and water coming through the wall

Ring rather than use the form. Joints washed out let driven rain straight through to the inside face, and penetrating damp on a chimney finds the flashings too. We look, sheet or temporarily point the worst if the weather is against us, and price the elevation once it has dried enough to see what is sound. Around here it is usually the gable at the end of a terrace or a chimney, because those are the faces with nothing sheltering them. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
On a terrace, the joint you choose belongs to everybody
For a settlement of this size there is an unusual amount of continuous frontage at Three Legged Cross, between the terraced housing and the flats. That matters for repointing in a way it does not on a detached house, because the wall does not stop at your boundary. A mortar mixed a shade greyer, or a joint struck a few millimetres deeper, carries straight on to the next front door and reads from the pavement as a line down the brickwork.
None of that means waiting for anybody. It does mean two things are worth doing first. Take the mortar sample from your own elevation rather than from a repair somebody else has made, so you match the original instead of copying a mismatch. And if a neighbour is likely to point their half in the next few years, tell them what mix and profile you have settled on. It costs nothing now and saves an argument later, which is why we write both into the quote.
Who you are dealing with
A local firm you can check
We cover Three Legged Cross, Verwood, West Moors, Alderholt and across to Ringwood and Wimborne, broadly BH21, under Dorset Council. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he prices every job himself. A verified customer's 10 out of 10 on Checkatrade. The site visit and the written quote are free.
Questions
Three Legged Cross questions we get asked
Our neighbour has already repointed and it looks wrong. What do we match?
The original, not the repair. We take a sample of sound mortar from a sheltered part of your own elevation and gauge the mix against that, because matching a neighbour's mismatch only doubles it. If their work is recent we will say so, since fresh mortar reads lighter for a season or two and some of what looks wrong now will not in a year.
If only our half of the terrace is being done, where do you stop?
At a natural break: a downpipe, a change of plane or the party line itself. Stopping halfway along a panel leaves a vertical seam that catches the eye every time, and no amount of matching hides it. We agree the stopping point at the quote stage rather than on the last afternoon.
How long does new pointing need before rain matters?
A cement and sand mortar wants a few hours to take up and is settled by the next day, though heavy rain the same afternoon can wash the face of a joint. Lime needs much longer and has to be kept damp and covered while it cures. We sheet the working elevation if the forecast turns.
Should the joints be struck flush or bucket handle?
Whatever the wall already has, in almost every case. A bucket handle joint is slightly recessed and compressed, so it sheds water, and it is what most brickwork of this period was built with. A flush joint suits older solid walls. We avoid anything struck proud of the brick face, which leaves a ledge for water to stand on and changes the look of the elevation.
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Match the original mortar, not the last repair
Thomas takes a sample, tests the joints on every face, photographs the wall and sends a written itemised quote. Free either way.
