Terms & Conditions

Last updated: 19 August 2026

1. Who you are contracting with

These terms apply to work carried out by Bournemouth Roofing & Building Ltd, trading as Bournemouth Roofing & Building. We are a private limited company registered in England and Wales, company number 15471719, registered office Flat 15 Grosvenor Court, Vale Road, Bournemouth, England, BH1 3TA.

You can reach us on 07435 839745 or at admin@bournemouthroofingandbuilding.com. In these terms, "we" and "us" mean Bournemouth Roofing & Building Ltd, and "you" means the customer we are quoting for or working for.

2. Quotes

• Quotes are free. There is no charge for coming out to look at the job.
• A quote is an offer to carry out the work described in it, at the price stated, for the scope stated. It is not a estimate that drifts.
• Quotes are valid for 30 days from the date issued unless the quote says otherwise. Material prices move, and after 30 days we may need to re-price.
• The quote sets out what is included. Anything not listed is not included.
• A contract is formed when you accept the quote in writing, by email, text or by signing it, and we confirm the booking.

3. Work we cannot see until we start

Roofing, brickwork and groundwork all involve covered-up structure. Occasionally something is found on the strip-out that could not reasonably have been seen at the survey: rotten battens, a split rafter, a failed damp-proof course, unstable ground, or asbestos.

If that happens we will stop, tell you, and put the additional work and its price in writing before carrying it out. We will not do extra work and invoice you for it afterwards. You are free to decline the additional work, though we will tell you honestly if declining it means we cannot responsibly complete the job as quoted.

4. Your right to cancel

Where you agree to work at your home, or anywhere other than our business premises, you have a legal right to cancel within 14 days without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 days run from the day the contract is made.

To cancel, just tell us in writing, by email or text, within that period. You do not need a particular form of words.

If you want us to start within the 14 days, which is often the case with a leak or storm damage, you must ask us to, and we will confirm it in writing. You can still cancel during the period, but you will have to pay for the work already done and the materials already supplied up to the point you cancel. If the work is finished within the 14 days at your request, the right to cancel ends.

This right does not apply to business or commercial customers.

5. Payment

• Payment terms are set out on the quote and confirmed before work starts.
• On larger jobs we may ask for a deposit, or for staged payments against agreed milestones. Any deposit is stated on the quote. We do not ask for payment in full up front.
• Invoices are due within the period stated on the invoice.
• We accept bank transfer, cash and cards.
• We are not currently VAT registered, so no VAT is charged on our invoices.

6. Access, timings and the site

• You agree to give us reasonable access to the property, and to somewhere to park where the job needs it.
• Please tell us before we start about anything we could not reasonably know: a shared access, a neighbour dispute, a covenant, a cellar, a hidden service run, or an alarm.
• Start dates are given in good faith. Roofing and groundwork are weather dependent, and we would rather move a day than work a roof in a gale. We will keep you informed if the weather moves a date.
• We clear our waste and leave the site swept.

7. Permissions

Getting planning permission, listed building consent, building regulations approval, a dropped kerb, or a party wall agreement is your responsibility as the property owner, not ours. We will tell you when we think a job needs one of these, and we will put the specification in writing so you have something to submit. We will not start work on a listed building until consent is confirmed.

8. Putting our own work right

If something we have installed fails because of the way we installed it, we will come back and put it right at no charge.

Manufacturer warranties on materials, for example tiles, membranes or render systems, are provided by the manufacturer and passed through to you. We will tell you what they are.

This does not cover:

• storm, impact or accidental damage after completion;
• fair wear and tear;
• parts of the building we did not work on;
• work altered or repaired by someone else after we finished;
• failure caused by lack of ordinary maintenance, for example gutters left blocked.

9. Your legal rights

Nothing in these terms removes or limits your rights under the Consumer Rights Act 2015. In particular, services must be carried out with reasonable care and skill, within a reasonable time, and for a reasonable price where none was agreed. Materials must be of satisfactory quality, fit for purpose and as described.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

10. If something goes wrong

Tell us first, and give us the chance to put it right. Ring 07435 839745 or email admin@bournemouthroofingandbuilding.com with the address, what the problem is and when you noticed it.

We aim to acknowledge a complaint within five working days and to agree a plan with you for putting it right. We would far rather come back out than have a customer left unhappy.

11. Photographs of our work

We sometimes photograph work in progress and finished jobs. We will not publish a photograph that identifies your property, or use one in any marketing, without asking you first. See our privacy policy for how we handle your information.

12. General

• These terms and any contract between us are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
• If any part of these terms is found to be unenforceable, the rest continues to apply.
• We may update these terms. The version that applies to your job is the one current on the date your quote was issued.