Repointing and mortar matching in Downton
Joints raked out by hand and filled with a mortar the wall can live with, on The Borough, the lanes off it and the newer streets around them.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
In Downton the mortar spec comes before the mixer. The village is a conservation area with more than a hundred listed entries, so on many addresses the mix, the sand and the joint profile have to be written down and agreed before anybody opens a joint.
What brings people to the phone is ordinary enough. Mortar gone friable enough to rub out of a bed joint with a thumb. Hard grey pointing put on years ago that is taking the faces off the bricks either side. Or a stack shedding grit down the roof after a windy week.
None of it is urgent and all of it gets dearer the longer it is left, because an open joint lets weather into the middle of the wall. We scrape and tap along the courses to find how far the crumbling material goes, take a sample of sound original mortar from somewhere sheltered, and photograph every elevation. You get back a written itemised quote naming the mix and the joint profile, which here is the difference between a job that can start and one that cannot. The visit and the quote are free.
The work
Mortar jobs on Downton walls

Soft red brick on The Borough and the lanes off it. A quarter of Downton predates 1919 and the largest slice of that is older still: soft handmade brick frontages, a fair amount panelled with flint, nearly all solid wall with nothing behind the outer face. Joints come out by hand with a hacking iron and a plugging chisel, back to about twice their width, because a disc cutter that wanders takes the arris off a soft brick for good. The wall is damped down, filled in lifts, brushed back and struck to the profile it already carries. The mortar is a natural hydraulic lime kept weaker than the brick, so the joint wears out before the face does.
Flint panels and gauged arches. A good deal of the older village is flint panelled between brick lacing courses, with brick quoins at the corners and a gauged arch turned over each window. Those three want three approaches in one elevation. Flint is bedded rather than coursed, so the joints are irregular and cannot be raked to a set depth without loosening stones. The lacing courses and quoins rake normally. A gauged arch is different again: its joints are a couple of millimetres wide and want a fine lime putty. We point each with the material it takes rather than running one mix across the face.
Taking a hard repoint out. Nearly every older wall in the village has been pointed at least once in sand and cement. It is why so many frontages have joints that look sound standing in front of hollow, flaking brick. The cement has to come out without widening the joint, and blown faces are cut out and replaced with reclaimed brick, matched against a sample and a trial panel.
Post-war cavity skins. Getting on for half the village went up after the war and is a different animal: a fired brick outer skin in a gauged cement and sand mortar, struck weather or bucket handle. Those joints pit and open at the arris rather than washing out, and the right repair is a matched cement mix rather than lime. Put a strong modern mix into the old wall on the next street and it takes the brick faces off within a few winters. Half a mile apart, and they want opposite things.
Stacks, parapets and copings. On the older cottages the stack carries the oldest mortar and takes weather from every side, so it goes first: cracked flaunching, loose pots, joints you can see daylight through. Repointing above the flashing and renewing the flaunching is usually enough. Brick on edge copings do the same job for the wall below, and once the bedding under a coping has gone the whole length starts drawing water.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting. The quote breaks out access, raking out, the mortar mix, the area of each elevation, brick replacement and disposal on separate lines, so you can compare it against anyone else's.
Nothing is left open overnight, the site is swept daily, and what comes out leaves with us. If something turns up that nobody could have seen, you get a photograph and a price first.
Repointing like for like is repair, so there is no planning application and nothing for building control to sign off. What changes here is appearance and consent. Downton is a conservation area carrying more than a hundred listed entries. On a listed building listed building consent is needed before a joint is opened, and the application normally names the mix. Elsewhere in the conservation area, Planning Portal guidance on external walls shows where a change of appearance stops being maintenance. Wiltshire Council is the authority, and we check before we quote.
Cost
What decides the price of a repointing job

No rate per square metre: the area tells you almost nothing until somebody has looked at what the joints are like.
Getting to it. A frontage on The Borough straight on the pavement, a cottage set back down a lane and a post-war semi with a gable you can reach off a tower are three different set ups before a chisel comes out. The work at height rules are why the scaffold is a priced line, not something absorbed into a rate.
The joints decide it, not the wall. How deep the joints have to come back, and whether the faces have already spalled, sets the hours far more than the area does.
Matching is the part that shows. Too strong a mix is the classic mistake, and one hard frost takes the face off soft brick. Lime is right on most pre-1919 walls here.
Comparing quotes? Ask how deep the joints are raked and by hand or by disc, what the mix is and whether it has been matched, and whether the scaffold is in the price. Two quotes for the same job are usually two different jobs.
If water is getting in
Open joints, and water coming through the wall

Ring rather than use the form. Joints washed out let driven rain straight through to the inside face, and on a chimney it finds the flashings too. We come and look, sheet or point the worst of it, and price the elevation once it has dried enough to see what is sound. In Downton it is most often a frontage on the weather side or a stack, so tell us which when you ring and we will look at that elevation first. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
Here the mix gets written down before it gets mixed
On most of our patch you agree the mortar with the builder on the day. Here you often cannot. With the village inside a conservation area and more than a hundred listed entries in it, a large share of the older frontages are addresses where the mortar itself is protected fabric. There, repointing needs consent in advance, and an application is not satisfied by the word mortar. It wants the binder named, the sand described, the proportions given, the joint profile stated and usually a trial panel on the building.
That changes the order you do things in. Survey and sample first, specification written, submitted, and the work booked for after the decision. It also changes what a quote should look like. Ask anyone pricing your wall to write the binder, the sand and the profile into the document, because a quote saying only that the wall will be repointed cannot go in front of a conservation officer. We write it that way as standard, and the permissions you may need is a sensible read before you commit to a start date.
Who you are dealing with
A local firm you can check
We cover Downton, Charlton All Saints, Redlynch and the SP5 villages down the Avon valley, under Wiltshire Council. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he is the one who comes out to price the job, not a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are both free.
Questions
Downton questions we get asked
What has to be in a mortar specification for a consent application?
The binder and its grade, the sand described by source and grading, the proportions, the joint profile and how the work will be protected while it cures. A trial panel on the building is usually expected too. We put all of that in the quote, so the document you use to compare prices is the one that supports the application.
How long does the consent side of it add to the job?
Enough that it is worth starting early rather than in the week you want the scaffold up. The sensible order is survey, sample, written specification, application, then booking. We do the survey and the specification whether or not you go ahead with us, and it is free either way.
Can a gauged brick arch be repointed, or does it have to be rebuilt?
Nearly always repointed. The joints in a gauged arch are only a couple of millimetres wide and were filled with a fine lime putty, so the work is slow and fiddly rather than structural. It is only when an arch has dropped at the skewback that it wants cutting out and resetting, and we tell you which you have on the visit.
Can lime and cement pointing sit on the same street?
They do already, all over the village. The older frontages are solid walls that have to breathe, and the post-war housing is cavity work that does not. Each wants the mortar it was built with, and the mistake is assuming that what suited the house you had before suits this one.
Do you make a mess of the frontage while you are working?
There is dust when joints are being raked, so we sheet what is below, work one elevation at a time and sweep at the end of each day rather than the end of the job. On a frontage straight onto the pavement we agree first how the footway is kept clear.
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Get the mortar specified before you book anybody
Thomas surveys every elevation, samples the original mortar and writes the mix, the profile and the price down for you. Free.
