Lime repointing in Walhampton and Portmore
Joints raked by hand and refilled in a matched lime, hard cement pointing taken back off, and blown faces cut out, across the lanes above the Lymington River.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
Better than a quarter of the housing between Walhampton and Portmore predates 1919, so most of the pointing we do on this side of the river goes back in lime rather than cement. Lime is the right material here and it is also a seasonal one, which is why the time of year you ring changes the answer you get.
Three things bring people to us from the lanes above the Lymington River. Joints on an old wall gone friable, crumbling under a key. Brick faces spalling off in plates, nearly always a few years after somebody pointed the wall in hard grey mortar. And penetrating damp on an inside wall, showing a day after a blow rather than during it.
None of that is a wall coming down. It is mortar, priced face by face. The site visit is a survey rather than a look: every elevation gets gone over, joints are scraped to find how deep the failure runs, and courses are tapped for the hollow note that means the pointing has parted from the brick. You get a written itemised quote back, with the faces we would leave for another few winters marked, and none of it costs you anything.
The work
Mortar work on the walls above the river

Solid walls, raked and pointed in lime. A pre-1919 wall here is one thickness of brick, or brick with rubble stone, and there is no cavity behind it. It handles rain by letting it evaporate back out through the joint, which works while the mortar stays softer and more open than the masonry. Those joints come out by hand, raked back to about twice their width, and the angle grinder stays in the van, because a disc cutter takes the arris off. They are damped down and brushed out before filling, then go back in an NHL lime or lime putty gauged against a sample of the original, so the wall stays breathable. BS EN 459 is the standard the binder is bought to, so the quote names the lime. Victorian and Edwardian additions get the same treatment.
Hard cement, taken back off. The commonest thing wrong with an old wall around here is a repoint done in dense cement. the case against hard cement on soft masonry reads plainly: the joints stand slightly proud and look almost new while the masonry between them crumbles. Cutting hard mortar from a soft joint is patient hand work. Where the arris went with it, we price the replacement alongside.
Spalled faces, cut out rather than filled. Filling a blown hollow leaves a dark patch that never matches and drops out in a couple of winters. The brick comes out whole and is turned where the back is sound, or replaced against a sample held on the wall. Frost damage gathers low down, under sills and beside downpipes, and just above the damp proof course where a path has been built up.
Stacks, parapets and the joints out of sight. A chimney takes weather on four sides with nothing warming it from within, so its mortar washes out long before anything at eye level does. Anything above the eaves wants a scaffold rather than a tower, and on a shared stack the Party Wall etc. Act 1996 sets a notice period before cutting starts.
The finish, and matching it. The profile goes back as the building carries it: a fine flush or slightly recessed joint on the older elevations, weather struck or bucket handle on the hard fired brick of anything postwar. We make up a trial panel on a discreet part of the wall for you to look at in daylight.
Flats in a converted house. Around a third of the dwellings in this parish are flats, many in large older buildings split up, so the elevation belongs to the freeholder rather than to any one flat. Find out who instructs the work before anybody books access.
The one job we turn down is pointing over movement, or pointing a wall that is wet because water is arriving from somewhere else. A gutter running over strips mortar faster than any weather.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, no sub-contracting. The quote is itemised: access, raking out, the mix, the area of each elevation, brick replacement and disposal on separate lines, so you can compare it against anyone else's.
Nothing is left open overnight and the site is swept at the end of each day. If something turns up that nobody could have seen, you get a photograph and a price first.
Repointing like for like is repair rather than development, so there is no planning application and nothing for building control to sign off. Appearance is where it changes, and here the planning authority is not the district but the National Park Authority, which covers this whole parish. The area sits inside the Forest South East conservation area and there are 93 listed entries nearby, so on a listed wall the mortar mix and the joint finish are part of the protected fabric, listed building consent has to be in place before a joint is opened, and doing it without consent is a criminal offence. We check where an address sits on its property map before a mixer is filled.
Cost
What decides the price of a repointing job

No rate per square metre. The area tells you almost nothing until somebody has looked at the joints.
Getting to it. A cottage gable in the lanes, a large converted house with a shared stack, and an estate wall are three different set ups before a joint is raked. A chimney or a gable wants a scaffold; a boundary wall wants nothing. The work at height rules are why access is a priced line rather than a rate.
The joints decide it, not the wall. How deep they come back, and whether the faces have spalled, sets the hours far more than the area does.
Matching is the part that shows. Lime is slower to work and slower to cure, and right on most pre-1919 walls here.
Comparing quotes? Ask how deep the joints are raked and by hand or by disc, what the mix is and whether it was matched, how many spalled bricks are being replaced, and whether the scaffold is in the price.
If water is getting in
Open joints, and water coming through the wall

Ring rather than use the form. Joints washed out let driven rain through to the inside face, and on a chimney it finds the flashings. We come and look, sheet the worst if the weather is against us, and price the elevation once it has dried enough to see what is sound. Round here that is usually a south west facing gable or a stack, the elevations that take the weather coming up off the water. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
Lime has a season, and cement is how the wrong mortar gets sold
Lime does not set the way cement does. It cures by taking carbon dioxide out of the air over weeks, and while it does it has to be kept off frost, out of drying wind and hard sun. Freeze a green lime joint once and it never gains its strength; let it dry too fast and it dusts. That gives lime pointing a working window from about the middle of spring to early autumn. It is why hessian and protection are real lines on a lime quote, and why the programme is set by the weather as much as by the size of the wall.
What that should change is when you ring rather than what you buy. Notice open joints on an old wall in November and the answer is to get it surveyed and quoted through the winter and take a slot in the spring. Somebody always will, and the reason they can is that they are proposing to use cement, which goes off in the cold and looks fine for a few years before the brick faces start coming away. Ask anyone quoting when they intend to work, and what they would do if frost were forecast in the fortnight after.
Who you are dealing with
A local firm you can check
We cover Walhampton, Portmore, Boldre, Pilley, Lymington and the lanes down towards the river, broadly SO41, with the New Forest National Park Authority as the planning authority across this parish. You are dealing with Bournemouth Roofing & Building, trading name of Bournemouth Roofing & Building Ltd, company number 15471719. Thomas Hannen's business, and he prices every job himself rather than sending a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are free.
Questions
Walhampton and Portmore questions we get asked
Why does the time of year change what goes into the joints?
Because lime cures slowly by taking carbon dioxide back out of the air, and a frost on a green joint stops it gaining strength for good. Cement goes off in the cold, which is why work offered in the wrong month so often turns out to be cement on a wall that wanted lime.
Somebody has offered to point our old cottage in January. Should we let them?
We would not, and the reason is what we would have to use. On a solid wall that has to breathe, cement is the mortar you do not want, and the damage takes years to show. If the wall cannot wait, we sheet it and do the proper job in spring.
Which lime would you put on a wall as exposed as ours?
That comes off the sample and off how much weather the face takes. Hydraulic lime, sold as NHL, carries natural impurities that let it set partly through contact with water, so it is quicker and harder, and it often suits an exposed elevation here. Lime putty is slaked lime matured under water and sets purely by carbonation, so it is softer and slower, and belongs on softer masonry and sheltered faces.
How is fresh lime mortar protected while it cures?
Damped hessian over the face, sheeting outside that to keep wind and rain off without sealing it, and the joints misted rather than soaked. It stays on for a fortnight or more, which is one reason the scaffold sometimes stands after the pointing is done.
Our wall was pointed in cement twenty years ago. Is it too late to put right?
Usually not, though it depends on what the cement has done. If the joints are hard but the masonry either side is sound, it can be cut out by hand and replaced with a matched lime. If the arris has gone and faces are spalling, some of those bricks need cutting out too.
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Thomas comes out, tests the joints, takes a mortar sample and puts the price in writing, itemised, at no cost to you.
