Patios in Thorney Hill
The National Park Authority is the planning authority here, and for a patio that comes down to height rather than to what the paving is made of.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
A patio laid on the ground at Thorney Hill is ordinarily permitted development, National Park or not. Raise it into a platform, or add a wall along a visible boundary, and it becomes a planning matter, so the sensible design digs down rather than building up.
Two things bring people to the phone here. An old terrace that has settled, gone green and now sheds water back towards the house. Or a plan for a proper sitting area, held up because somebody has heard that the National Park makes everything difficult.
It mostly does not, for paving. We come out, take a survey of the levels, tell you exactly where the line between permitted development and an application sits for your job, and price the dig, the base, the edging, the drainage and the paving on separate lines in a written itemised quote. The site visit and the quote are free.
The work
Designing a patio low enough to stay simple

Settling the height before anything else. In the National Park the question that decides a patio is not what it is made of, it is how far it stands above the ground. Paving on the ground is ordinarily permitted development; a platform built up above it is not, and nor is a wall along a boundary. We settle that at the survey.
Keeping it low, and getting the fall anyway. The way to stay out of trouble is to dig down rather than build up, which happens to be the right answer for the house as well. We chalk the DPC on the brickwork, finish the paving two courses below it, and detail the threshold with a recessed channel where a flush doorway is wanted rather than adding height.
The dig and the muck away. Turf and topsoil, old concrete, flags bedded on sand, roots and any made ground, all excavated to formation. Access along these lanes varies, so the quote says whether the spoil leaves by barrow through a side gate or by machinery into a skip, priced by the load.
Base and bed. Geotextile membrane, MOT Type 1 hardcore compacted in layers, a sharp sand screed to level it, then a full bed of mortar under every slab with a slurry primer on the back. A proper mortar bed does not go hollow. Dabs do, and a hollow slab is the one that ends up rocking, cracked and holding water.
Materials that suit the setting. Riven Indian sandstone and a soft buff limestone weather in and sit well against the older cottages. Porcelain is calibrated, takes on almost no water and is easiest to keep clean out of sight of the lane. Granite is dense and dark, travertine holds water. Samples get laid out wet against your own wall.
Walls, edges and steps. Retaining walls sit on a footing with a coping over them, the perimeter is held with a haunched kerb or an edging bedded in concrete, and a gravel border runs along the wall to take splashback. Height limits apply to boundary and retaining walls in their own right, which is worth checking before a design is settled.
Where the water goes. The fall runs off the house into an ACO channel, an existing gully or a soakaway set well clear of the foundations, with a permeable build up where the runoff has nowhere to travel. Out here there is rarely a convenient drain, so this is a designed part of the job rather than an afterthought.
Jointing, and the paving you already have. Joints take a brush in resin compound, a grout slurry or hand pointing in mortar, never loose sand. Where a patio has only lifted or sunk in one bay, or gone slippery with algae and shown efflorescence and staining, we quote the clean, the re-joint or the lift and relay rather than a rebuild.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting your work out to somebody you have never met. The quote is itemised, not a figure on the back of a card: excavation and muck away, the sub base, the falls and where water goes, edgings and steps, the slabs themselves, and jointing on separate lines, so you can compare it properly against anyone else's.
Nothing is left open or unusable overnight. The site is swept at the end of each day rather than the end of the job, and what comes out leaves with us. If something turns up once we start that nobody could have seen, you get a photograph and a price before we carry on.
Paving at ground level is ordinarily permitted development; a raised platform is the usual point at which that stops, and the government guidance on when permission is required sets it out. Here the National Park Authority is the planning authority, and the National Park keeps a property map showing what covers your address. There is no conservation area over the hamlet and three listed entries close by, with the National Park's heritage pages explaining consent. The level against the house is building control rather than planning, from Approved Document C.
Cost
What decides the price of a patio
No rate per square metre, because the slabs are the part you choose and the smallest part of the price.
Getting to it. A cottage on a lane with one narrow gate, a paddock plot you can get machinery and a skip onto, and a house where everything crosses the kitchen are three different jobs. Everything comes in and goes out through the garden, often through a side gate or the house. A patio you can barrow to directly is a different job from one where every slab is carried. The work at height rules still apply to the dig and the machinery.
What is coming out before anything goes down. An old concrete slab, a raised bed, tree roots or made ground all have to be dug out and taken away, and that is priced by the load rather than by the metre. The dig is where a patio quote is won or lost.
Falls, levels and the damp course. A patio has to fall away from the house and finish at least two courses below the damp proof course, and getting that right often means steps, a retaining edge or a drainage channel. Laying a new patio up against a wall at the wrong level is the single most expensive mistake on this kind of job.
Comparing quotes? Ask how deep the dig goes and what sub base is specified, whether the slabs are laid on a full wet bed or on dabs, what the falls are and where the water goes, whether edgings and steps are included, and what the jointing compound is. Two quotes for the same job are usually two different jobs.
If it has become a hazard
A patio that has lifted, sunk or turned slippery
Ring rather than use the form. A slab that has lifted at one corner or a step that has dropped is a trip, and a north facing patio in winter can be genuinely dangerous. We can usually lift and re-lay the worst of it quickly, then look properly at whether the base under the rest has gone. Thorney Hill is about nine miles from us, so a slab lifted proud at a step or a terrace that has turned greasy is normally looked at within a day or two. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
In the National Park it is height that matters
Thorney Hill sits inside the New Forest National Park, and the National Park Authority is the planning authority here rather than the district council. For a patio that changes one thing, and it is not the material.
It is height. Paving laid on the ground is ordinarily permitted development anywhere, National Park or not, and nobody is going to take an interest in a flat terrace behind a house. Raise that terrace into a platform, or put a new wall or a tall edging along a boundary that reads from the lane, and you have moved from paving to building, and building in a National Park gets looked at on how it sits in the landscape. Around a fifth of the housing here predates 1919, and three listed entries nearby add a separate consent where one of those is involved.
None of that is a reason to accept a worse patio. It is a reason to design it low. Dig down to get your level rather than building up to it, keep any retaining modest and capped, and check the boundary walls before the design is fixed. Those are all things a good build does anyway, so here the rules and the right answer point the same way.
Who you are dealing with
A local firm you can check
We cover Thorney Hill, Bransgore, Holmsley and the lanes towards Burley, broadly BH23, in the New Forest National Park. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he is the one who comes out to price the job, not a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are both free.
Questions
Thorney Hill questions we get asked
Does the National Park stop me having a patio?
No. Paving a garden at ground level is ordinarily permitted development inside the Park just as it is outside. What the designation affects is anything raised or built, so a flat terrace behind the house is straightforward and a platform is not.
What makes a patio count as a raised platform?
Broadly, standing on something constructed rather than on the ground itself. A terrace built up above the natural level to get a view or a flat surface is the usual example. If your job is anywhere near that line we tell you at the visit.
Can I build a retaining wall around the terrace?
Usually, within height limits, and those limits are tighter next to a road. A low retaining wall on a footing with a coping over it is normal work. Anything taller, or anything that reads from the lane, is worth checking before the design is fixed.
Is there a rule about what the paving is made of?
Not for ordinary paving out of sight. Where a surface is visible in the landscape, sympathetic materials carry more weight than they would elsewhere, and a riven sandstone or buff limestone usually sits better than a bright modern slab.
If I do need an application, does that hold everything up?
It adds weeks rather than days, which is why we settle it at the visit. Once we are on site, how long the build takes is about a week for a straightforward patio and nearer ten days with narrow access, a soakaway or retaining walls.
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Get the height right and the rest is simple
Thomas comes out, takes the levels, tells you where the National Park line falls for your job and prices it in writing. The visit and the quote are free.
