Repointing Christchurch brickwork
Hand raked joints, a mortar matched on sample, and the conservation area appearance rules checked before anybody fills a mixer.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
In the older half of Christchurch the mortar is the weakest thing in the wall on purpose. Worn back, it has done its job and wants renewing rather than sealing over. The decision that matters is what goes back in, and near the Priory and the Quay that is a lime mix, not a cement one.
The calls come after a wet spell. Joints on the front of a Castle Street or Purewell property gone back a good half inch. A wall that has always been dry inside coming out in a patch. Sand running out of a stack and collecting in the valley. A low wall onto the pavement shedding its mortar in lumps you can pick up.
We survey the whole property first and work out how old each wall is and what somebody last put in it, because those two things set the job. We scrape a few joints, look at the sand in the old mortar, check whether the faces have started to spall, and put the findings in writing with photographs. The visit and the written quote cost you nothing, and if the honest answer is that it will hold another five winters, that is what the quote says.
The work
Four kinds of wall in one town, and four different mixes

The old town, in lime. A fifth of the housing in Christchurch is pre-1919, concentrated in the streets between the Priory and the bridges. That is solid wall: soft handmade brick, no cavity, and a lime mortar always meant to be the sacrificial part. We rake those joints out by hand to about twice the width of the joint and put back an NHL lime or lime putty mix gauged and matched to the original. A disc cutter has no business on that brick: it widens the joint and takes the arris off either side. Joints are damped down before filling and brushed back once the mix has taken up. The profile goes back as found, usually flush or slightly recessed on a period frontage.
Terraces, parapets and shared stacks. A quarter of the homes here are terraced, and on a terrace the mortar that fails first is nearly always high up: the parapet, the chimney, and the joints either side of a shared valley. Those are cold and wet on every side, so the mortar goes friable years before the rest of the wall, and nobody looks until penetrating damp shows on a bedroom ceiling. Access is the honest cost, and above the eaves it is a scaffold rather than a tower. Where the stack or parapet is shared, we sort out who owns what before anything is raked.
Cement pointing on a wall that cannot take it. A great deal of the old town was repointed in sand and cement between the sixties and the eighties, and it is now doing damage. A hard joint stops the wall breathing, so moisture leaves through the brick instead and the faces blow off in the first sharp frost. Sound joints and crumbling bricks is the tell. Taking a hard mortar out of a soft wall is slow, careful hand work, and it is the only repair that stops it.
Blown faces and replacement bricks. Where a face has gone we cut the brick out and replace or turn it rather than filling the hollow. A match on a Christchurch frontage means reclaimed or handmade stock, a sample held against the wall and a trial panel you approve first, judged on how it will look after a couple of years of weathering. The newer estates towards Somerford and Jumpers are a different problem: modern brick in a strong mix does not wash out, but exposed gables pit at the joint and the odd face lifts, which is patch repointing rather than a whole elevation. Two kilometres from the water, the seaward side of anything here is the tired face.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting. The quote is itemised: access, raking out, the mortar mix, the area of each elevation, brick replacement and disposal on separate lines.
Nothing is left open overnight, the site is swept daily, and what comes out leaves with us. If something turns up that nobody could have seen, you get a photograph and a price before we carry on.
Repointing like for like is repair, so there is no planning application and no building control involvement. Christchurch has twenty four listed entries, most in the old town, and on any of those the mortar is listed fabric: repointing needs consent before a joint is opened, and the council holds those records at the listed building register. We check the address rather than assume.
Cost
What decides the price of a repointing job

No rate per square metre. The area tells you almost nothing until somebody has looked at the joints.
Getting to it. A Georgian frontage straight onto the pavement in the old town, a terraced house with a shared parapet off Purewell and a detached eighties house at Somerford with one exposed gable are three quite different set ups. The work at height rules are why access is its own priced line.
The joints decide it, not the wall. Raking out by hand is slow, and on soft brick the only safe way: a disc widens the joint and takes the arris off. Depth, and whether faces have already spalled, sets the hours far more than area does.
Matching is the part that shows. Too strong a mix is the classic mistake: cement holds water against a soft brick and the face blows off in the first hard frost. Lime cures slower, and suits most pre-1919 walls here.
Comparing quotes? Ask how deep the joints are raked and by what, what the mix is, how many spalled bricks come out, and whether the scaffold is in the price. Two quotes for the same job are usually two different jobs.
If water is getting in
Open joints, and water coming through the wall

Ring rather than use the form. Washed out joints let driven rain straight through to the inside face, and on a chimney it finds the flashings too. We come and look, sheet or temporarily point the worst, then price the elevation once it has dried enough to show what is sound. If it is coming through a top floor ceiling, look at the stack first, because in this town that is where the open joints usually are. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
Inside Christchurch Central, the joint is part of the listed view
The centre sits inside the Christchurch Central conservation area, and what is protected there is appearance. That matters more than it sounds when the job is repointing, because on a historic frontage the mortar is a bigger part of what you see than the brick. Joint width, joint profile and the colour of the sand give a street its character, and swapping a flush lime joint for a struck cement one changes the whole elevation even though not a single brick has moved.
Like for like repair is maintenance and needs nothing from anybody. Changing the appearance is where you ask first, and the council keeps the list of what falls inside the boundary. So, for an address in the centre: photograph the wall before anyone touches it, agree the profile and the sand in writing, and have a trial panel put up and looked at in daylight. If a quote does not name the mix and the finish, it is not a quote for work in a conservation area, and a wide grey band of modern mortar across a Castle Street frontage is very hard to undo.
Who you are dealing with
A local firm you can check
We work across the old town and the Quay, Purewell, Stanpit, Somerford, Jumpers, Burton and out to Mudeford, broadly BH23, under Bournemouth, Christchurch and Poole Council. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719. Thomas Hannen prices every job himself. A verified customer's 10 out of 10 on Checkatrade. The visit and the written itemised quote are free.
Questions
Christchurch questions we get asked
We are in the conservation area. Can you just repoint like for like?
Yes, and that is the point of matching. Repairing a joint in the same mortar, to the same width and profile, is maintenance and needs no application. Changing the appearance needs a conversation with the council first, and a change of mortar colour or joint profile on a prominent frontage counts as that. If the property is listed as well, consent is needed either way.
How do we know whether our wall wants lime or cement?
Age and construction, mostly. Pre-1919 and solid, with no cavity behind the brick, wants lime. A cavity wall from the nineteen thirties onwards wants a cement and sand mortar gauged to suit the brick. The trap is the old wall already done in cement once: that does not make cement correct, it makes taking the cement out part of the job.
Is repointing worth doing, or should we render over it?
On a soft old wall, rendering over failing joints makes things worse, because the water still gets in and now it cannot get out. Repointing keeps the wall doing what it was built to do. On a later cavity wall render is a legitimate choice, but it is a different job with a different life, and better chosen on purpose than as a way of hiding open joints.
What do you do about the mess and the dust?
Raking out makes dust, so the ground and the planting get sheeted, windows and doors covered, and we wet the joints down as we go, which cuts the dust and helps the new mortar cure. Everything is swept at the end of each day, and the spoil leaves with us.
Can you do just the front of the house?
Yes, and often that is the right answer. We price by elevation, so if the south west face is open and the rest is sound you do the one face. What we will not do is point a face that does not need it to make the quote look thorough.
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Thomas prices every job himself. He scrapes a few joints, photographs each elevation and sends a written itemised quote, free.
