Repointing in New Milton
Later brickwork, machine struck joints, and a repair that has to match the shape of the joint as well as its colour.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
On most New Milton brickwork what gives a repair away is not the colour of the mortar but the shape of the joint. A third of the town went up from the eighties onwards, where every joint on an elevation was struck the same way in the same week, so a patch finished differently catches the light and shows from the pavement.
The jobs divide fairly neatly. Joints opening on a gable or round a bay. A parapet or stack shedding grit into the gutter. Brick faces flaking under a sill. A patch somebody put in a few years ago that now stands out worse than the fault it cured. A communal elevation where nobody is sure who deals with it.
The site visit walks every face rather than the one you have pointed at, tests the joints with a key to see how far back the decay goes, taps courses for the hollow note that says the pointing has parted from the brick, and photographs the lot. You get a written itemised quote, elevation by elevation, with the mix and joint profile named on it. Both are free.
The work
Later brickwork, and where it actually lets go

Eighties and after. A third of New Milton was built from 1983 onwards, the eighties busiest of all. That brickwork is hard: dense fired bricks in a strong cement and sand mortar struck to a bucket handle as the gang went up the scaffold. It debonds rather than eroding, so a hairline opens where mortar meets brick, the perpends go first, and rain gets into the cavity through joints that still look full. On the weather side those joints pit and a frost takes the arris off.
Post-war housing. Nearly half the town dates from the thirty odd years after the war, when the mortar was often gauged with lime as well as cement. It fails more gently: the joint wears back at the arris and the face goes in flakes. Matching means matching the sand and the gauge, not only the colour.
Getting the profile right. Bucket handle is the rounded one, weather struck is angled back at the top so water runs off, flush sits level with the brick face and recessed behind it. We identify the profile first, strike the repair to match, and put up a trial panel for you to judge in daylight on how it will look weathered.
Terraces, flats and communal walls. A quarter of the homes here are terraced and another quarter flats, so much of the brickwork is shared: gables belonging to two households, parapets running over more than one property. We price that for a management company as readily as for a single owner. Leaseholders should note that major works are usually consulted on under section 20 of the Landlord and Tenant Act 1985.
Faces that have already blown. We cut the brick out whole and turn or replace it against a sample held on the wall, rather than filling the hollow with mortar that never matches. Spalling gathers under sills, beside downpipes and just above a path laid up against the house.
The older end of the town, and the stacks. A small share of New Milton predates the war and some of that is solid wall, which loses water only through the joint and so has to stay breathable. Those walls get an NHL lime or lime putty mix matched to the original sand, finished flush or slightly recessed. Whatever the age, the method is the same: joints out to twice their width, by hand, the angle grinder left in the van on anything soft, damped down before filling and brushed back once the mix has taken up. Stacks go loose and friable first because nothing warms them, and repointing one with the flaunching round the pots is priced as its own line.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting. The quote is itemised rather than a figure on the back of a card: access, raking out, the mortar mix, the area of each elevation, brick replacement and disposal all on separate lines.
Nothing is left open overnight. The site is swept at the end of each day rather than the end of the job, and what comes out leaves with us. If something turns up that nobody could have seen, you get a photograph and a price first.
Repointing like for like is repair rather than development, so there is no planning application and building control is not involved. No conservation area covers New Milton and there are nine listed entries in the parish, so for almost everybody the joint profile and mortar colour are the owner's decision rather than the council's. The line that matters is appearance, and Planning Portal guidance on external walls sets out where it falls. New Forest District Council is the authority. On a listed building the mortar is protected fabric, so listed building consent comes first.
Cost
What decides the price of a repointing job

No rate per square metre: the square metres tell you almost nothing until somebody has looked at the joints.
Getting to it. A terraced house with a gable shared next door, an eighties detached with a stack on the ridge and a block of flats with one long communal elevation are three different set ups. A chimney or gable wants a scaffold, a low wall a tower or nothing at all. How long the platform stands matters as much as how big it is, and the work at height rules make it a priced line.
The joints decide it, not the wall. Raking out by hand is slow, and on soft brick the only safe way, because a disc cutter widens the joint and takes the arris off. How deep the joints come back, and whether faces have already spalled, sets the hours far more than the area does. The mix matters as much: cement holds water against a soft brick and the face blows off in the first frost, while lime is the right answer on most pre-1919 walls here.
Comparing quotes? Ask how deep the joints are raked, by hand or by disc, what the mix is and whether it was matched, how many spalled bricks are cut out, and whether the scaffold is in. Two quotes for the same job are usually two different jobs.
If water is getting in
Open joints, and water coming through the wall

Ring rather than use the form. Joints washed out let driven rain straight through to the inside face, and penetrating damp on a chimney finds the flashings too. We look, sheet or temporarily point the worst if the weather is against us, and price the elevation once it has dried enough to see what is sound. Around the town it is usually a gable or parapet on the weather side. If you are in a flat, ring anyway: we can survey it and speak to the freeholder or managing agent for you. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
On later brickwork the profile gives a patch away before the colour does
Estate brickwork from the eighties has a uniformity older walls never had. One gang laid an elevation over a few days, struck every joint with the same tool at the same angle, and used mortar out of the same mixer. The joints are effectively identical, and the eye is very good at spotting the one that is not.
That changes what a good repair looks like. On a Victorian wall you can get away with a colour slightly out, because the original was never consistent. Here you cannot, and colour is not what betrays it. Profile is. A flush patch in a bucket handle wall reads as a pale stripe in low sun because it throws no shadow, and it will still be doing that in ten years. Failures on this brickwork are local rather than general, so you are almost always patching, which makes matching the shape the whole game.
Two things to ask for. Get the profile named in the quote, so it says bucket handle or weather struck to match rather than just repointed. And look at the trial panel from where people actually see the wall, in raking light rather than at midday.
Who you are dealing with
A local firm you can check
We cover New Milton, Barton on Sea, Bashley, Ashley, Hordle and across to Milford on Sea, broadly BH25, with New Forest District Council as the authority. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he prices every job himself. A verified customer's 10 out of 10 on Checkatrade. The site visit and the written quote are free.
Questions
New Milton questions we get asked
What is a bucket handle joint, and how do you know which one we have?
The rounded profile you get by running a jointing tool down a joint while the mortar is still green, and what most later housing here was built with. We identify it from a sheltered part of the wall where the original finish survives, then match it. If a previous repair has confused things, the original is usually readable round the back.
Our brickwork is only forty years old. Why would it need pointing already?
Modern mortar fails by letting go rather than wearing away. A strong mix shrinks as it cures and can debond from a dense brick, opening a hairline along the edge of the joint that water gets into. Add frost and an exposed gable and you get pitting, then spalled faces. Often one elevation rather than the whole house.
A repair somebody did on our wall stands out badly. Can that be put right?
Usually, yes. Nine times out of ten the problem is the shape of the joint rather than the shade, so the fix is to rake the patch out and strike it again to match. If the mortar itself is wrong as well, we take it back and put up a trial panel first.
There is a crack running down through the bricks as well as the joints. Is that a pointing job?
No, and we would not take it as one. Mortar failure follows the joints, the weakest path. A crack straight through the bricks says the wall has moved, and filling it hides that until the next season. We put what we think is going on in writing rather than sell you the easy version.
Do you have to repoint a whole wall to make a patch blend in?
Not usually. If the profile and the sand are matched a patch settles within a couple of years and stops being the first thing you see. We would suggest a full elevation when the failure is general rather than local, or when the patch would land in the middle of a plain front wall.
Nearby, and next door
Repointing near New Milton
Repointing nearby
Our other trades in New Milton
Everything we do in New Milton Repointing, all areas Every area we cover
Free quote
Get the joint profile written into the quote
Thomas identifies what is on your wall now, photographs every elevation and sends a written itemised quote naming the mix and the finish. Free.
