Fascias, soffits and guttering in New Milton
Gutters coming off the wall, soft fascias and open soffits, put right across New Milton and Barton on Sea. Free visit and a free itemised written price.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
Round here the fixings usually fail before the gutter does. Salt reaches the eaves, keeps everything damp between showers and eats the screws, brackets and nails behind the board, so a run that looks straight and sound can come away in the first proper gale.
Almost none of this shows from the pavement. A roofline can look tidy from the front garden and still be hanging on nothing, which is why the first honest thing anybody can tell you about yours is that it needs looking at from the eaves rather than from the ground.
So that is where we start. Access goes up, a section of gutter comes down, and the board behind it gets prodded on every elevation rather than the one you happened to notice. You get told which faults are actually there, which are cosmetic and which will put water into a wall by winter. Then a written itemised price, run by run, outlet by outlet and downpipe by downpipe, with the elevations that can be left alone marked as exactly that.
Fault by fault
The faults we are called to, and what each one takes

A run that has dropped at one end. You notice it in heavy rain: the gutter fills and spills at the low joint long before the water reaches the outlet. The gutter itself is usually fine. What has gone is the fall, because corroded screws have let the brackets creep and the length has settled. The cure is to take it down, get new fixings into sound timber and re-hang it with a genuine slope. Clearing it out again achieves nothing at all.
A length pulled away from the wall. Here the answer is behind the gutter rather than in it. Either the fascia has rotted and will no longer hold a screw, or on an older frontage the brackets were driven straight into the rafter feet and the tails have gone soft. So the board comes off, the rafter feet and the wall plate get inspected, and the new run is hung on something that will still be holding in twenty winters.
A soffit gone soft, split or dropped open. An open soffit is an invitation, and birds and wasps take it. Closing the gap is the easy half. The half people get wrong is ventilation: new panels want soffit vents, or an over fascia vent if the boxing is too shallow for them, so that the air gap through into the loft stays open. Board it up tight and you have traded a wasp nest for condensation under the felt, which is what Approved Document F exists to prevent.
A joint that only leaks in a downpour. Perished seals in the unions, generally, and worth replacing. But if several joints weep at once in the same storm, look at capacity instead. A broad slope under driving rain puts down more than half round can shift, and the run backs up under pressure at every fitting. Square, ogee or deepflow holds a good deal more, and choosing the profile by the roof above it rather than by what was there before is the fix.
Water going over the back edge instead of the front. This is the one to deal with quickly, because it runs down the wall behind the gutter where nobody sees it until there is damp inside and green staining outside. The cause is almost always at the eaves: no felt support tray, so the underlay stops short and drips behind the board, or a collapsed tilt fillet letting the bottom course tip backwards. Putting that right means the boards come off, a tray goes in, the fillet is reset and the eaves course and verge go back fixed as BS 5534 expects.
Paint blown and peeling on a timber board. Not a decorating job. Blistered paint means water has been sitting behind the timber for years, and a screwdriver will tell you in seconds whether there is anything left to paint. Where the timber beneath is still hard all the way through, cladding the face costs less and is an honest answer, so that is what you will be told. Where it is not, it comes off, and what goes back is uPVC, painted timber, repaired cast iron, or aluminium on a long unbroken run.
A downpipe emptying at the foot of the wall. Easy to ignore and expensive to leave. Every pipe should be clipped straight and finished with a shoe that discharges into a gully or a soakaway well clear of the brickwork, not sluicing rainwater at the footings. While we are there the outlets get left clear of moss and debris, because a blocked outlet keeps the whole run full and the board behind it wet.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting your work out to somebody you have never met. The quote is itemised, not a figure on the back of a card: access, the length of each run, stripping the old boards and gutter, the fascia, soffit and any bargeboard, the gutter, outlets and downpipes, and disposal on separate lines, so you can compare it properly against anyone else's.
Nothing is left open or unusable overnight. The site is swept at the end of each day rather than the end of the job, and what comes out leaves with us. If something turns up once we start that nobody could have seen, you get a photograph and a price before we carry on.
Renewing a roofline like for like is repair and maintenance, so there is no planning application and nothing for building control, and the Planning Portal sets out where that stops. No conservation area covers the town and there are nine listed entries nearby, so for an ordinary New Milton house the material and colour are your choice. New Forest District Council is the planning authority, and in a block it is the freeholder who says yes first.
Cost
What decides the price of a roofline

No rate per square metre, because a metre of fascia over a bay is not the same metre as one on a straight gable.
Getting to it. A town terrace with the run carrying on over next door, a block of flats with a communal path under the eaves, and a bungalow with a conservatory at the back are three different platforms. A bungalow run comes off a tower, a two or three storey gable wants a scaffold, and a run over a conservatory or a bay window means building the platform around it. The work at height rules are why the access is a priced line rather than something absorbed into a rate.
What is behind the boards. Rotten fascia is a symptom. The question is whether the rafter feet and the wall plate behind it are still sound, and nobody knows until the old board comes off. Capping over with plastic hides that instead of fixing it, which is why we take the old boards off rather than clad them.
The run, not the metre. A straight gable is quick. Bay windows, a conservatory in the way, a corner return, a run that has to be worked around a satellite dish or a service cable, and every outlet, hopper and downpipe are priced one at a time. So is putting the fall back: a gutter hung level looks fine and holds water all year.
Comparing quotes? Ask whether the old boards are coming off or being capped over, what happens if the rafter feet or the wall plate turn out to be rotten, whether the gutter, outlets and downpipes are all being renewed or only the fascia, and whether the scaffold is in the price. Two quotes for the same job are usually two different jobs.
If a section has come away
A gutter hanging off, or a fascia gone through
Ring rather than use the form. A length of gutter pulled off its brackets, a downpipe snapped at the bend or a fascia soft enough to put your hand through goes to the front of the queue, because the next heavy rain runs straight down the wall and into the brickwork. The first visit is about getting it supported and discharging somewhere sensible, and we price the run properly once we can see how far the rot goes. Tell us which elevation it is when you ring, because on this side of the forest the seaward side is the one that puts water into a wall fastest once the run has gone. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
The thing that changes the specification
This close to the water, ask what the screws are made of
Salt carries inland easily. It settles on the roofline and holds moisture there between showers, and that steady dampness is what corrodes metal. It does not attack the gutter and it does not rot the board. It goes for the screws in the brackets, the nails holding a fascia to the rafter feet and the sockets on a cast iron run. Which is why the failure people describe here is a sound looking length dropping off a wall rather than a worn out gutter.
So when quotes come in, the useful question is not what the boards are made of but what is going through them. Stainless or silicon bronze fixings on the elevations that face the weather add very little and they are the difference between a roofline that stays up and one that has to come down again. Aluminium is worth asking about too: a powder coated run will not rust and it suits a long unbroken length better than plastic does. And expect the seaward side to want doing before the sheltered side. That is normal, and it is a good reason to have every elevation priced on its own rather than buying the whole house in one go.
Who you are dealing with
A local firm you can check
We cover New Milton, Barton on Sea, Ashley, Bashley, Milford on Sea and Hordle, broadly BH25, under New Forest District Council. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he is the one who comes out to price the job, not a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are both free.
Questions
Common questions from New Milton customers
Why has our gutter come off when it still looks new?
Because the failure is behind it. Salt corrodes the screws and the nails holding the board while the plastic in front of them stays perfectly presentable. That is why we check what a run is fixed to rather than judging the run itself.
We are in a flat. Can we order the work ourselves?
Usually not directly. Under most leases the boards, gutters and downpipes are the freeholder's responsibility and the work comes out of the service charge. Put it in writing to the managing agent, describe what is failing, and ask that we are invited to quote for it.
Is aluminium worth the extra near the coast?
On a long unbroken run it often is. It does not rust, it keeps a powder coated finish and it can be made in longer lengths so there are fewer joints to perish. We will price it alongside uPVC so the difference is in front of you.
Can you just refix the piece that came down?
We can, but it rarely lasts. If one bracket has let go the ones either side of it are the same age in the same air. We would rather look at the whole elevation and tell you honestly whether it is a repair or a renewal.
How much upheaval is it indoors?
None to speak of. It is all outside work, nothing is left open when we go, and everything that comes off leaves with us rather than sitting on your drive waiting for a skip.
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Get a price for your New Milton roofline
Tell us which elevation has failed. Thomas comes out, checks the fixings and the board behind the gutter, and puts an itemised price in writing. The visit and the quote are free.
