Loft insulation in Matchams
Loft floors, sealed hatches, raised boarding and rafter level work, on buildings that were put up one at a time rather than in rows.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
A loft is not an empty box. There is a cold water tank in a lot of them, pipework feeding it, cables run over the ceiling and lights punched up through it, and every one of those things behaves differently once the space above them turns properly cold.
Two things bring the call. Either the house will not hold its heat, usually worst in whichever room sits straight under the roof, or somebody has been up for the first time in years and cannot tell whether what is on the ceiling counts as insulation at all.
Houses out this way were built one at a time rather than to an estate drawing, so there is no telling from the outside. We come and look: depth taken at several points, a hand into the eaves to test the air path over the wall plate, a note of what services are up there and what has been done around them, and photographs of the lot. Then a free written itemised quote with the material, the depth, the ventilation, the hatch and the disposal on separate lines. The site visit costs nothing either.
What happens up there
Everything in a loft that minds about the cold

Insulating a ceiling properly makes the space above it genuinely cold, and that is the point. It also means anything living up there needs dealing with on the same visit. A cold water tank gets a jacket and its pipework gets lagging, and the wool is deliberately left thinner directly beneath the tank so a little warmth from the house still reaches it. Skip that and the first hard frost finds the weak spot for you.
Cables are the next one. Wiring buried in insulation runs hotter than it was designed to, so cable is lifted out and clipped along the top of the joists or over the finished layer rather than left underneath it. Recessed lights and downlighters are the same argument in reverse: they need air around them, so each gets a fire rated cover before anything is laid over the top, not wool pushed round it.
Then whatever is already down. It will have settled, gone patchy, been compressed under boxes, and stopped short of the wall on at least one side. Dry and sound, it stays and gets levelled out. Damp, dusty or contaminated with droppings, it is bagged in the loft and taken away with us.
The new depth goes on in two layers running two ways. One between the joists, friction fitted so there is no gap at the timber. One cross laid over the joists at right angles, which is what stops the joists themselves conducting heat down into the ceiling. Roughly 270mm all in is what a renovated ceiling is expected to reach under Part L in Approved Document L, and it is the largest cut in heat loss available in most houses. Mineral wool roll, rockwool batts, glass wool, loose fill in the awkward corners, sheep wool if you want it, PIR rigid board where the headroom has gone.
The edge and the extras finish it. Material runs out over the wall plate and stops there, with a vent tray at each rafter holding the air gap open so cross ventilation still crosses the roof; block that and you get condensation on the felt, the dew point inside the layer, interstitial damp and black mould along the rafters. A ridge vent or tile vents cover it where the eaves are boxed in, and a breathable membrane alters the detail rather than the need. The hatch takes a board and a draught seal, boarding goes back on loft legs as a raised floor so your storage platform sits clear of full depth, the loft ladder is checked, and if the roof has already been made into a room in roof the work moves to the rafters as a warm roof, with taped joints, a vapour control layer and multi-foil in the sloping ceiling and dormer cheeks.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting your work out to somebody you have never met. The quote is itemised, not a figure on the back of a card: the survey, clearing and bagging whatever is up there now, the material and its depth, keeping the eaves clear, the hatch and any pipework, and disposal on separate lines, so you can compare it properly against anyone else's.
Nothing is left open or unusable overnight. The site is swept at the end of each day rather than the end of the job, and what comes out leaves with us. If something turns up once we start that nobody could have seen, you get a photograph and a price before we carry on.
Insulation inside a building is not development, so no permitted development limit reaches it, which Planning Portal guidance on insulation sets out. Dorset Council is the planning authority here. Building control only becomes relevant on a conversion or where more than half of a roof is renovated, which under regulation 23 has to bring the whole element up to the current standard. Work of this kind falls under the VAT relief on energy saving materials in HMRC VAT Notice 708/6, which is worth asking any quote about rather than assuming.
Cost
What decides the price of a loft

No rate per square metre, because the floor area is the easy part and the awkward edges are where the time goes.
Getting to it. A bungalow with a hatch on the landing, a converted outbuilding with no proper hatch at all, and a house with a boarded loft that has to be emptied first are three different mornings, and simply getting up there counts as work at height. A hatch on a landing you can stand a ladder under is one job. A hatch over a stairwell, a crawl space you can only move through on your knees, or a loft full of boarding that has to come up and go back, is time before any material is laid.
What is up there now, and what it is sitting on. Old material that has to come out, be bagged and taken away is a cost before anything new goes down, and so is a loft full of boxes that has to be emptied and put back. Joists at 400 centres with a flat run across them is a different afternoon from a trussed roof full of bracing.
Ventilation, and the edges nobody reaches. Insulation stops at the wall plate and the eaves have to stay clear, or you trade a warm bedroom for a wet roof. Getting depth right into the corners and around the hatch, boxing over downlighters and lagging anything that now sits in the cold, is most of the labour. Approved Document L sets what the work is expected to reach.
Comparing quotes? Ask what depth is actually being laid and in how many layers, whether the old material is coming out or being covered over, whether the eaves are being kept clear, what happens to anything you store up there, and whether the hatch and the pipework are included. Two quotes for the same job are usually two different jobs.
If the loft is wet
Water running off the felt, or mould on the underside

Ring rather than use the form. Droplets on the underside of the felt, black mould spreading across the roof timbers, or insulation that is visibly damp are all telling you the same thing: warm wet air is getting into a space that cannot breathe. That does not wait, because it is the timbers that pay for it. We look before anything is added, because putting more insulation into a loft that cannot ventilate makes it worse. Matchams is a short run for us, so a loft that looks wet is normally seen the same day or the next. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
No designations here
Nothing out here is protected, so the only question is a technical one
There is no conservation area over this stretch and nothing on it is listed. That is unusual on our patch and it is genuinely useful to know, because it takes a whole category of argument off the table. Nobody has a view on what your roof looks like, so if a slope vent or a run of tile vents is the right way to get air into the roof, that is a decision between you and the building rather than an application, and Planning Portal guidance on roofs sets out how ordinary permitted development treats work like that.
What that leaves is the technical question, which is the harder one anyway. Houses here were built individually and altered individually, so the roofs vary from a cut roof with purlins and no underlay to a trussed roof from the eighties with a sealed membrane over it. Those two want different handling at the eaves and different material between the joists. It is why we survey rather than price from the doorstep, and why the quote describes your roof rather than a standard one.
Who you are dealing with
A local firm you can check
We cover Matchams, Ashley Heath, St Leonards, West Moors, Merritown and the Ringwood side of the forest, and the BH24 addresses around them, with Dorset Council dealing with planning and building control. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he is the one who comes out to price the job, not a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are both free.
Questions
Questions we get around Matchams
The tank in our loft freezes most winters already. Will this make it worse?
It would if the tank were ignored, which is why it is not. The jacket, the lagging on the pipework and the thinner patch of wool left under the tank all go in as part of the same job. Done that way an insulated loft is no more of a risk to a tank than an uninsulated one, and the house below it is a good deal warmer.
We have downlighters through the bedroom ceiling. Is that a problem?
Only if somebody buries them. Each one gets a fire rated cover fitted over it in the loft so the fitting keeps its air space and the insulation can run over the top without touching it. It adds a bit of time and it is not optional. Wool packed straight around a recessed light is both a fire risk and a cold spot.
Can you do it while we are out at work?
Usually, yes. It is inside work, nothing is opened to the weather, and nothing is left unusable overnight. We sheet the route in and out, sweep at the end of each day rather than the end of the job, and take the waste with us. Anything unexpected gets photographed and priced before we carry on rather than after.
How soon would we notice a difference?
The same evening, in most houses. Rooms under the roof stop cooling as fast once the heating drops off, and the draught coming down off the landing goes with a sealed hatch. The change on the heating bill takes a season to read properly, and it shows on an EPC straight away.
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Free site visit around Matchams, free written itemised quote, and photographs of what is really above your ceiling.
