Gutter cleaning in Wool
Cleared by hand, proved with water, and an honest answer on whether a tired plastic run wants re-hanging or replacing.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
Rainwater in the Frome valley
A blocked gutter and a worn out gutter look the same from below

Before you book a clean, find out which problem you have. A gutter full of debris and a gutter that has sagged off its brackets both spill over the front edge, and only one of them is cured by clearing it.
Most of the calls out of Wool start the same way. Heavy rain, water coming over the front of the gutter in a sheet, and a wet stripe appearing down the wall underneath. Some of them are exactly what they look like, a run packed with leaf, roof grit and moss. Plenty are not: the run is reasonably clear and it is holding water in a low spot because a bracket let go two winters ago.
We come and look at all of it on the free site visit, run by run, outlet by outlet, downpipe by downpipe. You get photographs and a written itemised quote that keeps the clearing on one line and any repair on another, so nobody is paying for a clean that was never going to fix it.
The work
Estate runs, village eaves, and the joints in between

The clear. Debris out by hand into a bucket where there is safe standing beside it, with a scoop for the silt and sludge that packs into the bottom of a long run. Where a ladder will not sit properly, it comes out on a gutter vacuum with a camera on the reach pole so you can see inside the run. It is bagged and leaves with us. Then each downpipe is flushed and the length proved with water until it goes at the shoe.
Levels and brackets. With the gutter empty the real state of it shows. We go along the brackets, check each one is still biting sound timber, look at every union for a seal that has hardened, and sight the fall from the far end. A run that stands water in the middle is a sagging run, and re-hanging it to a proper fall costs a fraction of a new one.
Downpipes, gullies and hoppers. A downpipe usually blocks at a bend or right at the shoe where it turns into the gully. Some of the older village properties still have a hopper head taking two runs, and those choke at the spigot. We rod and flush from the top, then check that the gully below is actually taking it, because clearing a pipe into a blocked gully only moves the puddle.
Valleys. Where two pitches meet, the valley gutter takes everything both slopes shed to one point, and a blocked one backs up under the tiles instead of spilling over an edge. That is the version that shows as damp on a ceiling rather than a stain on the brickwork. They get cleared by hand and looked over while the access is there.
What we would talk you out of. Replacing a whole run because two joints drip. A new union seal, a refixed bracket and a realigned length answer most of it. We tell you plainly when a plastic run really has gone brittle and is past repair, and then we price the replacement as its own line rather than folding it into a cleaning price.
How it runs
From your call to a written price
Same team from first visit to last, one person to ring, and no sub-contracting your work out to somebody you have never met. The quote is itemised, not a figure on the back of a card: access, the length of run, the number of outlets and downpipes, any repair, and where the debris goes on separate lines, so you can compare it properly against anyone else's.
Nothing is left open or unusable overnight. The site is swept at the end of each day rather than the end of the job, and what comes out leaves with us. If something turns up once we start that nobody could have seen, you get a photograph and a price before we carry on.
Clearing and repairing gutters needs nobody's permission and building control has no interest in it. Appearance can be a planning matter: Wool has its own conservation area over the older part of the village and 9 listed entries, so like for like maintenance is fine while changing the look of a frontage is not, and on a listed building the rainwater goods are part of the fabric and need listed building consent.
Cost
What decides the price of a gutter clean
No rate per square metre, because a metre of gutter behind a conifer and a metre on an open gable are not the same metre.
Getting to it. A 1970s semi on one of the estates, an older cottage in the village centre and a detached bungalow on a corner plot are three different jobs before anybody opens a ladder. A bungalow run comes off a ladder or a pole, a three storey gable wants a tower, and a valley gutter between two roofs wants a proper platform. The work at height rules are why the access is a priced line rather than something absorbed into a rate.
What is in it, and how far it has travelled. Leaf litter lifts out in minutes. Moss washed off the tiles sets into a wet mat that has to be dug out, and silt in a long run behind a hedge is heavier and slower than anything a photograph shows. The number of outlets matters more than the length, because that is where it packs.
Whether it is a clean or a repair. A joint that drips once it is running again, a downpipe blocked at the shoe, a length of plastic that has sagged between brackets: none of that is clearing, and it is the part that decides whether you are booking an hour or half a day.
Comparing quotes? Ask whether the downpipes are being run through or just the gutter cleared, whether the outlets and hoppers are checked, whether it is a clear or a clear and a check for leaks, and who takes the debris away. Two quotes for the same job are usually two different jobs.
If it is overflowing now
Water coming over the gutter in heavy rain
Ring rather than use the form. Water running down a wall in a downpour soaks the brickwork and finds its way to a ceiling faster than most people expect, so a blocked outlet in a wet week goes to the front of the queue. We clear it, run water through to prove it, and tell you honestly if what you actually have is a broken joint rather than a blockage. Tell us if the water is landing on the wall rather than a path, because that is the one that turns into a decorating bill. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
The whole village got its plastic gutters at once
Fifty five per cent of the housing in Wool went up between 1945 and 1982, and the busiest years were the 1970s and the very early 1980s. That matters for gutters more than it does for most trades, because it means whole streets were fitted with the same plastic rainwater goods, by the same methods, within a few years of each other. Ultraviolet, frost and four decades of thermal movement work on all of it at the same rate.
So the failures arrive together. Brackets let go, a length sags between two of them, a union seal goes hard and starts to drip, and the plastic itself gets chalky and brittle enough that a clip snaps when you flex it. If a neighbour has had theirs done, yours is probably close behind. The useful part is that this is mostly not a replacement job. A run that is only out of level can be re-hung, a bracket can be refixed into sound timber, and a seal is a few pounds and ten minutes. What we will not do is put new brackets into a fascia that has gone soft under a leaking joint, because that fails again in a year. If the fascia and soffit have been wet a long time, that gets said on the quote rather than discovered afterwards.
Who you are dealing with
A local firm you can check
We cover Wool, Bovington, East Burton, Winfrith Newburgh and the Purbeck villages, broadly BH20, under Dorset Council. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he is the one who comes out to price the job, not a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are both free.
Questions
Wool questions we get asked
How often do gutters in Wool need clearing?
Once a year suits most houses on the estates, done in late autumn after the leaves are down. Where a tree overhangs the roof, the sensible frequency is twice a year with a spring visit as well. It is a seasonal job, and going into winter with a full run is what causes the damage.
Our gutter overflows even though it looks clean. Why?
Because it has probably lost its fall. A plastic run sags between brackets or a bracket pulls out, and the water then stands in a low spot instead of running to the outlet. Clearing it will not change that. Re-hanging it will, and the survey tells you which you are dealing with.
When is a 1970s plastic run actually finished?
Only when the plastic itself has gone. Chalky, brittle, splitting at the clips, that is a run at the end of its life. A run that is simply dirty, out of level or leaking at a union is worth repairing, and we will price both so you can decide with the numbers in front of you.
Do you clear the gutters on a garage or an outbuilding too?
Yes, and they are usually the ones nobody has touched. A garage run is low, quick and cheap to do while we are there, and it is often the one dumping water against the wall of the house next to it.
Do we need to move anything before you come?
Only a car off the drive if it is under the run. Everything else we work round. The debris is bagged as it comes out rather than dropped, the ground below is swept before we leave, and nothing goes down a gully or over a hedge.
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Gutter cleaning near Wool
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Find out whether it needs clearing or re-hanging
Thomas comes out, checks every run, outlet and downpipe, sights the falls and sends a written itemised quote with clearing and repair kept apart. Free.
