Roofing in Burley
Repairs, valleys, leadwork, re-covering and rainwater goods in Burley, priced in writing after we have been up and looked.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
In Burley the planning authority for your roof is the New Forest National Park Authority rather than the district council. For a like for like repair or re-covering that makes no difference at all, and for a change of covering it makes a great deal.
Most calls out here start under a tree. A valley has silted up and water has found its way over the lead instead of down it. A limb has come across a slope in a gale and taken three tiles with it. Or the north facing pitch is green, the gutters have been full since October and somebody has told you the whole roof needs doing.
We come and look before we say anything: up on the covering, into the roof space where there is a hatch, and a set of photographs so you can see what we saw. Burley is about ten miles from us and we are in the Forest most weeks, so a repair is as welcome as a re-roof.
The work
One autumn of oak leaf fills a lead valley

Valleys, and what the trees put in them. This is the job that comes up here more than any other. Oak and beech leaf mats into a lead valley over one autumn, water backs up above the lap and goes in sideways at the junction, and the stain appears in a bedroom nowhere near the valley. Clearing the debris is half of it. The other half is checking whether the lead has been cut too short or laid in one long run, because a valley that cannot move splits at the head.
Repairs run to slipped, cracked and missing tiles, storm damage after a branch has come down, a ridge tile you can rock by hand, and a leak traced back to where water actually gets in rather than patched where the stain shows. Plain clay tile and natural slate on the older cottages, concrete interlocking tile on the later houses, and the repair is different on each. Mortar bedding cracks and washes out long before anything goes wrong in the middle of a slope, and BS 5534 expects ridges and hips to be mechanically fixed, so we convert to a dry ridge or dry verge screwed onto a ventilated roll, which vents the roof space along the ridge at the same time.
When the nails, battens and underlay have gone together, patching is money into a roof that is already finished. The covering comes off, soft rafter feet and wet timber are cut out, and it goes back on breathable membrane and treated battens with a matched tile and stainless nails and clips. On the oldest roofs here there is no membrane and no sarking under the covering at all, which is normal for their age and does change the price.
Thatch, which we will not pretend to do. There is thatch in this village and we are not thatchers. We will still look at the tiled outshot beside it, the chimney flashing, the leadwork and the rainwater goods, which is usually where the water is coming from anyway. Garages, rear extensions, dormer tops and porches come in felt, GRP fibreglass or EPDM rubber, with the deck checked before the falls, upstands and outlet. Under trees, gutters are maintenance rather than a one off: a gutter that overflows all winter rots the fascia behind it, and on ground that shrinks and swells a downpipe emptying beside a foundation is a structural question rather than just a damp one. While the covering is off, insulation and eaves ventilation are far cheaper to sort, and Approved Document L sets the standard a renovated roof is expected to reach.
How it runs
From your call to a written price
Same team from first visit to last, one person to ring, and no sub-contracting. The quote is itemised line by line, and anything found on the strip gets a photograph and a price before we carry on. A like for like re-covering, a repair, new rainwater goods and rooflights sitting no more than 150mm above the roof plane stay permitted development within the limits Planning Portal guidance sets out. What is different here is who decides anything beyond that: the New Forest National Park Authority rather than the district council, and the village has its own conservation area with seven listed entries in it. Tell us the address on the first call.
Cost
What decides the price of a roof

No rate per square metre. Trees decide access here more often than the roof does. A scaffold has to stand clear of overhanging limbs and a lorry has to get down the drive, so we settle where everything stands on the free site visit rather than on the first morning. Some low roofs come off a tower, and how long a platform stands matters as much as its size, which is why the work at height rules make it a priced line. Ask whether the scaffold is in the price and whether battens and membrane are renewed or covered over.
If it is leaking now
Water coming in today

Ring rather than use the form. Anything letting water in goes to the front of the queue, and the first visit makes it safe while you decide. If a branch comes down across the roof, leave it. Pulling it off takes more tiles with it, and it is holding the slope closed until we arrive. Photograph it from the ground. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
The National Park decides, and the village is a conservation area

Two things sit over Burley and they do different jobs. The first is that the New Forest National Park Authority is your planning authority, not the district council, so an application about a roof goes to the Park and is judged against its heritage and conservation guidance rather than an ordinary district policy. The second is that the village is a conservation area, which controls appearance.
Together they mean the same practical thing: putting back what is already there is maintenance and nobody needs to hear about it, while changing the covering, adding a dormer or standing something proud of a slope that people can see is a decision somebody else gets to make. There are a handful of listed entries here as well, and a listed building needs consent for its roof either way. The Park's interactive property map will tell you which of those applies to your address, and we check it before anything is ordered.
Who you are dealing with
A local firm you can check
Ten and a half miles out from us and inside the patch we work every week, covering Burley village, Burley Street and the lanes towards Bransgore and Thorney Hill. New Forest National Park Authority for planning. Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which takes a minute to look up. Thomas Hannen's business, and he is the one who comes out to price the job rather than a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are both free.
Questions
Burley questions we get asked
Burley has a conservation area. What does that stop me doing?
It stops you changing how the roof looks without asking, and very little else. Like for like is maintenance: same covering, same detail, no application needed. A different material, a different colour or an oversized rooflight is a change of appearance, and inside the Burley conservation area that goes to the New Forest National Park Authority. Seven entries in the village are listed, which is a separate and stricter regime again.
My downpipe empties onto the lawn. Is that a problem?
On the ground under Burley it is. The soil here is cohesive and shrinks and swells significantly, taking up water and giving it back as it dries, and a downpipe soaking the same spot beside a wall works on the foundation as well as the plaster. Getting rainwater into a gully and away from the building is part of a roof job here rather than an afterthought.
The wind comes off the open Forest. Where does it get in?
At the perimeter. The most exposed elevation in Burley faces south west, and wind driven rain works on verges, ridge ends, abutments and the surrounds of a rooflight rather than the flat middle of a slope. Once a verge lifts, the wind gets underneath the course and starts levering it. Finding bits of bedding along the gable end after a blow means the edge has gone, not the whole roof.
Can I check anything myself before you come out?
Two things, and both from the ground. Walk the gable ends looking for fallen mortar, which tells you the verge bedding has failed. Then look along the ridge for a tile sitting proud or turned slightly out of line. Neither needs a ladder or a head for heights. Photograph whatever you find, and it is usually enough to tell whether this is a morning's work or wants a proper look.
Is autumn a bad time to start a roof here?
Autumn is the busiest part of the year and not a bad time, provided the work is sequenced properly. We open only what can be dried in and covered before we leave, so a wet spell costs a day rather than a soaking. What autumn really changes in Burley is the gutters and valleys, which fill quickly with leaf litter off the surrounding Forest and back water up under the bottom course.
Nearby, and next door
Roofing near Burley
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Get a written price for your Burley roof
Tell us the address and what the roof is doing. We come out, look properly and put an itemised price in writing.
