Patios in East Boldre
Paving that goes deeper than most, because on the forest edge the top foot of ground will not hold anything up.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
Patios on the open forest edge fail for a reason that has nothing to do with the slabs. The ground is soft, peaty and holds water, so a base laid at the depth that works on a town garden simply keeps settling into it.
What people ring about is the result of that. A terrace that has dropped in the middle and now ponds. Slabs that rock when you stand on the corner of them. Jointing cracked and pushed out as the paving has moved. And in a bad winter, a surface that stays wet and turns green.
The fix is under the ground, not on it. We come out, take a couple of slabs up, dig a trial hole to find how far down firm formation actually is, and take levels off the house. Then you get one written itemised quote showing the dig, the muck away, the sub base, the paving, the edges and the jointing separately, so you can see where the money is going. The visit and the quote are free.
The work
Digging deeper, and what goes back in the hole

The dig. Old concrete, tired flags on a sand bed, a raised bed, made ground, or roots spreading in from a boundary all come out first. On this ground we excavate until the formation stops moving under a boot rather than to a number written on a quote, and that is often deeper than people expect. Spoil is wet and heavy, so it is loaded to a grab lorry or a skip and leaves with us.
Separator and sub base. A geotextile membrane goes over soft formation so the stone cannot work its way down into it, then MOT Type 1 in compacted layers of about 100mm. That separator is the difference between a base that stays a base and one that slowly becomes part of the peat under it.
Porcelain. Calibrated twenty millimetre porcelain is the sensible choice on damp ground: it absorbs almost nothing, so algae have very little to hold and frost has nothing to open up. Full bed of mortar over a slurry primed back, never dabs, because a void under a dense slab becomes a crack the first time something heavy lands on it.
Stone. Sandstone is warm, easy to cut and forgiving, but porous, so on a shaded plot it greens. Limestone is more uniform and marks with iron. Granite is the densest and the least likely to move once it is bedded. Travertine will not enjoy a wet winter here. Hand cut stone varies in thickness so the bed does the levelling; calibrated stone is sawn to one depth and lays faster.
Falls and the damp proof course. The paving runs away from the building rather than along the wall, and it finishes two courses below the DPC where the garden allows, which is what Approved Document C is for. Water goes to a gully that has been proved to run, a soakaway where the ground will genuinely take it, or a permeable build with an open graded base so the runoff stays put.
Edges and retaining. On soft ground the edge is not optional. Edging is bedded and haunched in concrete, a coping caps a low retaining wall, a kerb line separates paving from grass, and a gravel border along the house takes the drip. Without a restrained edge the outer course walks and the jointing opens.
Jointing. Stone gets hand pointing in a matched mortar or a brush in compound worked into a full joint. Porcelain takes a grout made for a dense unit. Joints filled short are how water gets into the bed, and on wet ground that is the start of the staining and the frost lifting.
Repairs. Re-bedding rocking slabs, rebuilding a sunken bay, replacing cracked units, raking out failed jointing and correcting falls on a terrace that will not dry.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting your work out to somebody you have never met. The quote is itemised, not a figure on the back of a card: excavation and muck away, the sub base, the falls and where water goes, edgings and steps, the slabs themselves, and jointing on separate lines, so you can compare it properly against anyone else's.
Nothing is left open or unusable overnight. The site is swept at the end of each day rather than the end of the job, and what comes out leaves with us. If something turns up once we start that nobody could have seen, you get a photograph and a price before we carry on.
The New Forest National Park Authority is the planning authority here, not the district, and East Boldre sits inside the Forest South East conservation area, so anything visible from the road gets more design scrutiny than it would elsewhere. The NPA's property map shows what applies to an address. A garden patio is not building control work, though a connection into existing drainage can be.
Cost
What decides the price of a patio
No rate per square metre, because the slabs are the part you choose and the smallest part of the price.
Getting to it. A cottage fronting the lane with a narrow passage, a bungalow with a gate you can get a micro digger through, and a smallholding with an open field entrance are three different jobs before any paving. Everything comes in and goes out through the garden, often through a side gate or the house. A patio you can barrow to directly is a different job from one where every slab is carried. The work at height rules still apply to the dig and the machinery.
What is coming out before anything goes down. An old concrete slab, a raised bed, tree roots or made ground all have to be dug out and taken away, and that is priced by the load rather than by the metre. The dig is where a patio quote is won or lost.
Falls, levels and the damp course. A patio has to fall away from the house and finish at least two courses below the damp proof course, and getting that right often means steps, a retaining edge or a drainage channel. Laying a new patio up against a wall at the wrong level is the single most expensive mistake on this kind of job.
Comparing quotes? Ask how deep the dig goes and what sub base is specified, whether the slabs are laid on a full wet bed or on dabs, what the falls are and where the water goes, whether edgings and steps are included, and what the jointing compound is. Two quotes for the same job are usually two different jobs.
If it has become a hazard
A patio that has lifted, sunk or turned slippery
Ring rather than use the form. A slab that has lifted at one corner or a step that has dropped is a trip, and a north facing patio in winter can be genuinely dangerous. We can usually lift and re-lay the worst of it quickly, then look properly at whether the base under the rest has gone. A photograph taken in the wet is worth more to us than a dry survey, because it shows exactly where the ground is holding water. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
Ground that will not hold a base at normal depth
Out towards the open forest the topsoil sits over ground that stays damp most of the year and squashes under load. That is fine for grass and poor for paving. A patio needs a formation that does not move, and here that is usually further down than a standard build allows for.
The practical consequence is that the dig and the stone are a bigger share of the price than the slabs are, and any quote that does not say how deep it is going has left out the part that decides whether the patio is still flat in ten years. It also means more spoil leaves site, which is why the muck away is priced by the load rather than folded into a rate.
There is a second consequence worth knowing. Ground that holds water will not take a soakaway, so on these plots we design the falls to a positive outfall, a ditch or a border that can genuinely absorb it, or we build permeable, with an open graded stone reservoir under the paving and permeable jointing above it. BS 7533-13 sets out how that is put together. Deciding which of those applies is a job for a trial hole, not a guess from the doorway.
Who you are dealing with
A local firm you can check
We cover East Boldre, Norleywood, Boldre, Beaulieu and the villages down towards Lymington, broadly SO42, under the New Forest National Park Authority. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he is the one who comes out to price the job, not a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are both free.
Questions
East Boldre questions we get asked
How deep does the dig need to go on ground like this?
As deep as it takes to reach something that does not move. We open a trial hole at the survey so the depth is on the quote as a real figure rather than an assumption.
Is a soakaway an option in my garden?
Only where the ground drains, and a lot of it here does not. Where it will not take water we run the falls to an outfall, or build permeable so the patio holds the rain and lets it go slowly.
Will the ponies or the wet ground damage a new patio?
Not if it is edged and based properly. What damages paving here is an unrestrained edge on soft ground, which lets the outer course spread and the joints open.
Which surface stays safest underfoot through a forest winter?
A textured porcelain. It takes almost no water, so it dries faster and gives algae less to feed on than a porous sandstone in the same position.
Do you take everything away or leave a skip on the verge?
It goes with us. Where a skip has to stand on the highway that is arranged and permitted beforehand, and on the forest verges we would rather use a grab lorry booked to arrive as the dig finishes.
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Find out how far down firm ground actually is
Thomas comes out, digs a trial hole and prices the dig, the base, the paving and the jointing in writing. The visit and the quote are free.
