Wall insulation in Bournemouth
Half the homes here are flats, so the first question is usually not which system to use but which part of the building is yours to insulate.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
In a flat the outside wall is hardly ever yours alone. Lining the inside face of it is something you can do on your own; filling the cavity or cladding the outside is the freeholder's decision and usually every leaseholder's as well. We tell you which of those you are in on the first visit.
Calls come from three places. A top floor flat with a gable that runs with condensation every winter. A Winton house where the cavity was filled long ago and one bedroom wall has gone patchy and cold. And an owner quoted for external work by somebody who never drilled a hole to see what the wall was.
So we look first. A borescope through one small hole in a mortar joint, a moisture reading on the inside face, and a walk round to see which elevation takes the weather. That goes into a free written itemised quote with the survey, the system, the junctions and the making good priced separately.
The work
Filling, lining, and knowing which you are allowed

The check that comes before anything. A nine inch solid wall and a narrow early cavity of brick and block look the same from the pavement. The borescope answers it in minutes: is there a gap, how wide, is it clear, is it dry, and has somebody already filled it. Everything after that follows from what is down the hole.
Cavity wall insulation. A clear, dry cavity of decent width is filled from outside through a pattern of drilled holes that get made good in matching mortar. Bonded polystyrene bead is the usual choice on an exposed elevation because it flows and stays put; blown mineral wool still suits a sheltered wall. A wall that is wet, or narrower than fifty millimetres, is one we will tell you to leave alone.
Blocks and converted houses. Cavity fill treats a whole elevation, so on a block it is a building decision rather than a flat decision, and the managing agent has to be in it from the start. Converted houses are different again: the party wall between two flats is often the only thing that was never touched, and a top floor gable can be doing most of the heat loss on its own. We quote in a form an agent can put in front of leaseholders.
Internal wall insulation. IWI is what a leaseholder can usually get on with. Insulated plasterboard bonded to the wall, or a batten and stud build up with mineral wool or PIR between it, then boarded and skimmed. Celotex and Kingspan buy you more for the depth and an aerogel board suits a room that has none to give. Reveals, threshold, floor junction and joist ends are all detailed, because a thermal bridge left at an edge undoes a wall.
External wall insulation. EWI is board fixed to the outside face, a render carrier over it and a thin coat finish on top. It wraps the whole building at once and deals with cold bridging at the eaves and corners in a way that lining one room never can. Close to the sea the fixings and the beads want specifying for salt, and the reveals, sills and rainwater goods all move outwards with it.
When the wall has already been done. Old fill settles, and slumped material leaves a cold band along the head of the wall. A wet cavity is worse, because water crosses on the material and penetrating damp appears inside on the weather side, often with black mould behind the furniture. Both are read through the borescope, and extraction comes before anything new goes in.
Ventilation, which is half the job. Insulating a wall moves the dew point and takes away the draughts that were drying the flat out, so trickle vents, an extract fan that genuinely shifts air, and any air brick somebody bricked up all come into it. A taped, continuous vapour control layer keeps interstitial condensation out of the build up, and breathable materials are the safer bet on an older wall. An EPC will move on the back of the work, but the payback you notice is the airtightness and the even warmth.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting your work out to somebody you have never met. The quote is itemised, not a figure on the back of a card: the survey and any borescope check, the system and its thickness, making good around windows and doors, ventilation works, and disposal on separate lines, so you can compare it properly against anyone else's.
Nothing is left open or unusable overnight. The site is swept at the end of each day rather than the end of the job, and what comes out leaves with us. If something turns up once we start that nobody could have seen, you get a photograph and a price before we carry on.
Lining a wall on the inside is not development and needs no application, which Planning Portal guidance on insulation confirms; cladding or insulating the outside face can need one, and Planning Portal guidance on external walls. Nothing here sits in its own conservation area, though there are listed entries in the town and BCP Council keeps the listed entries. It is notifiable work either way, because regulation 23 means a renovated thermal element has to reach the Part L standard in Approved Document L, and building control look at the U value and the ventilation together.
Cost
What decides the price of a wall insulation job
No rate per square metre, because the wall area is the easy part; what happens at every window, door and floor junction is not.
Getting to it. A purpose built block with a shared gable, a large old house cut into flats, and an ordinary semi are three different jobs before a hole is drilled. Cavity fill is drilled from outside and a bungalow comes off a tower where a three storey gable wants a scaffold. Internal lining is worked room by room from inside, so it is your rooms rather than a platform that gets disrupted. The work at height rules still set the platform.
Which wall you actually have. A cavity that is clear and dry can be filled in a day. A solid wall cannot be filled at all, and has to be lined inside or insulated outside, which is a different job at a different price. A borescope through one drilled hole settles it, and no honest quote is written before that.
The junctions, not the field of the wall. Reveals at windows and doors, the floor junction, the eaves and any party wall are where heat escapes and where condensation shows up if the detailing is wrong. That work is slow, it is most of the labour, and it is the first thing a cheap quote leaves out.
Comparing quotes? Ask whether the wall has actually been checked with a borescope or just assumed, what system and what thickness is specified, how the reveals and floor junction are being detailed, whether ventilation is being addressed, and who makes good the plaster and decoration afterwards. Two quotes for the same job are usually two different jobs.
If damp has appeared
Damp or mould after a wall was insulated
Ring rather than use the form. Damp patches or black mould appearing on an outside wall after cavity fill or internal lining usually means water is tracking across the cavity, or warm air is reaching a cold surface at a junction. We look before we take anything out, because the fix depends on which of those it is. We are under two miles from most of the town, so a BH8 address is normally looked at the same week, with a moisture meter rather than an opinion. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
In a flat, the outside of your wall is not yours
Half the homes in the town are flats, and that changes the wall question more than any technical detail does. A lease normally gives you the inside surfaces and leaves the structure, which includes the outer leaf of your wall, with the freeholder. So a cavity fill or an external system is not something one flat can order. It is work to the building, it has to be instructed by whoever holds the structure, and where the cost lands on the service charge, the section 20 consultation rules set out the consultation that comes first.
None of which leaves you stuck. Internal lining on the walls of your own flat is usually within your gift, subject to what the lease says about alterations, and on a top floor corner flat it is the work that changes how the place feels. So we write the quote twice where it helps: once for what you can do inside on your own, and once for the whole elevation, in a form the agent can take to the other leaseholders.
Who you are dealing with
A local firm you can check
We cover Winton, Charminster, Moordown, Springbourne and the BH8 and BH9 streets either side of them, with Bournemouth, Christchurch and Poole Council for planning and building control. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719, which you can look up in a minute. Thomas Hannen's business, and he is the one who comes out to price the job, not a salesman. A verified customer's 10 out of 10 on Checkatrade. The visit and the written quote are both free.
Questions
Bournemouth questions we get asked
I own a top floor flat. Can I have the cavity filled?
Not on your own. The fill goes into the whole elevation, so it is the freeholder's decision and normally the other leaseholders' too. Lining the inside of your own walls is a different matter.
Does the managing agent have to agree to internal lining?
Read the alterations clause in your lease. Most want notice, some want written consent, and almost none refuse a dry lining that does not touch the structure.
What happens to the drilled holes afterwards?
Filled and pointed in a mortar matched to what is there. On fair faced brick you can still find them if you look; on render they disappear.
Is there a wall system that suits being near the sea?
Salt keeps a wall damp between showers and works on metal fixings, so bead rather than wool in an exposed cavity, and stainless fixings on anything external.
How long is the survey visit itself?
Under an hour for a normal house. Drilling and scoping the wall, moisture readings inside, and a look at the ventilation and the heat loss at the junctions.
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Find out what you are allowed to do to your wall
Thomas comes out, checks the wall properly and prices the inside work and the whole elevation separately in writing. The visit and the quote are free.
