Repointing and mortar repairs in Bournemouth
Raking out by hand, a mortar mix matched to the wall it is going into, and blown brick faces replaced, from Charminster across to Boscombe.
The site visit is free and so is the written itemised quote. Thomas Hannen prices every job himself.
Scrape a joint with a key. If the mortar comes away as powder, has weathered back behind the face of the brick, or rings hollow when you tap along a course, the wall is due. Timing is the easy part in Bournemouth. The mix is the hard part, because these streets sit close enough to the water for salt to be lying in the joints.
Four calls, over and over. Joints on a frontage open enough to read from the pavement. A damp patch inside that only shows after a wet south westerly. Brick faces flaking under a sill or beside a downpipe. A stack shedding sand into the gutter every time it blows hard.
None of that is a wall coming down. It is all mortar. We survey every elevation rather than the one you have spotted, scrape two or three joints to find how deep the decay really runs, and photograph it. Back it comes in writing, elevation by elevation, with the faces that can wait another few winters marked as such. Charminster is a couple of miles from us, so the site visit is easy for us and free to you.
The work
First, which of these walls have you got

Age decides the method here.
The oldest streets, the Victorian and Edwardian villas and the terraces behind them, are pre-1919: solid wall, no cavity, built to handle rain by letting it evaporate back out through the joint. That only holds while the mortar stays softer and more permeable than the brick. Those joints are raked by hand to roughly twice their width, never with an angle grinder, and filled with an NHL lime or a lime putty mix gauged to the original for sand, colour and texture. The profile goes back to what the wall already carries, usually flush or a shade recessed on a period frontage.
Winton and Moordown are a different problem. A fifth of that housing went up between the wars and another two fifths after it, all of it cavity work: one skin of fired brick in a cement and sand mortar, struck weather or bucket handle. Those joints do not wash out. They pit and open at the arris, water stands in them, and a hard frost lifts the face off the brick. Where a wall has already been repointed in a mix stronger than the brick, the joints look sound and the faces spall. That is the wall people misread most often.
Blown faces are cut out whole and turned or replaced, never filled. Mortar in a hollow does not match and does not last. A match means a sample off the wall and a trial panel you look at first, because a new brick weathering in beside a ninety year old one is the part that shows from the street.
Then there is everything above the eaves. Half the homes in this part of town are flats, many in converted houses that still carry a big shared stack. Weather on four sides, a cold flue up the middle, nothing warming it from inside: a stack goes friable years before the walls do, and the penetrating damp that follows lands on a top floor ceiling. Repointing it, renewing the flaunching and making good the parapet joints all want a scaffold rather than a tower. Where the wall belongs to a block, the freeholder instructs the work and leaseholders are usually consulted under section 20 of the Landlord and Tenant Act 1985.
One thing we will not do is point over movement. Horizontal cracking every fifth or sixth course is corroding wall ties, not tired mortar, and filling those joints hides it for a season. We say so on the visit.
How it runs
From your call to a written price

Same team from first visit to last, one person to ring, and no sub-contracting. The quote is itemised rather than a single figure: access, raking out, the mortar mix, the area of each elevation, brick replacement and disposal on separate lines.
Nothing is left open overnight, the site is swept at the end of each day, and what comes out leaves with us. If something turns up that nobody could have seen, you get a photograph and a price before we carry on.
Repointing like for like is repair, not development, so there is no planning application and nothing for building control to sign off. Appearance is where it changes. There are seven listed entries in this part of Bournemouth, and on a listed building a change of mortar colour or joint profile needs listed building consent first; in a conservation area it wants a word with the council. The council keeps the list, and we check an address against it before a mixer is filled.
Cost
What decides the price of a repointing job

No rate per square metre. The area tells you almost nothing until somebody has looked at the joints.
Getting to it. A three storey converted villa in Charminster with a shared stack, a thirties semi off Wimborne Road with one gable taking the weather, and a low front wall onto the pavement are three different set ups before a joint is raked. How long a platform stands matters as much as how big it is, and the work at height rules are why access is its own priced line.
The joints decide it, not the wall. Hand raking is slow, and on soft brick it is the only safe way: a disc widens the joint and takes the arris off. Depth, and whether the faces have already spalled, sets the hours far more than the area does.
Matching is the part that shows. Too strong a mix is the classic mistake: cement holds water against a soft brick and the face blows off in the first hard frost. Lime is slower to work and to cure, and right on most pre-1919 walls here.
Comparing quotes? Ask how deep the joints are raked and by what, what the mix is, how many spalled bricks come out, and whether the scaffold is in the price. Two quotes for the same job are usually two different jobs.
If water is getting in
Open joints, and water coming through the wall

Ring, do not use the form. Open joints let driven rain straight through to the inside face, and on a stack it finds the flashings too. We come and look, sheet or temporarily point the worst, then price the elevation once it has dried enough to show what is sound. Here that is nearly always a south west facing gable or a chimney. The phone is answered 24 hours for emergencies; scheduled work runs Monday to Friday, 8am to 6pm.
Worth knowing
Salt in the joints, and why a strong mix makes it worse
Under two miles of streets separate these walls from open water. On a blowing day the sea does not arrive as clean rain. It arrives as spray, and it leaves salt in the outer few millimetres of every joint on the weather side.
Salt then does two things. It holds damp between showers, so an elevation that ought to dry out over a fine afternoon stays wet. And when it does finally dry, it crystallises inside the joint and inside the pores of the brick, and that growth breaks the material apart from within. Hence the pattern all over town: the seaward face tired, the sheltered side almost new.
So what changes is the mix, not the timing. The instinct on a weathered wall is to point it hard, because hard sounds like it lasts. On a salty elevation hard is the worst answer available. A dense cement joint stops the wall breathing, so the moisture and the salt leave through the brick face instead and take the face with them. We point the exposed elevation a shade softer than the brick, matched on sample, and damp the joints down and brush them out before filling so the mix cures rather than flashing off. Ask anyone quoting you what mix they intend on the seaward face specifically, and be wary if it is the same one they are using round the back.
Who you are dealing with
A local firm you can check
We cover Charminster, Winton, Moordown, Springbourne, Boscombe and the streets in between, broadly BH1 to BH11, all of it under Bournemouth, Christchurch and Poole Council. You are dealing with Bournemouth Roofing & Building, the trading name of Bournemouth Roofing & Building Ltd, registered in England and Wales, company number 15471719. Thomas Hannen prices every job himself, and he is the one who comes out. A verified customer's 10 out of 10 on Checkatrade. The visit and the written itemised quote are free.
Questions
Bournemouth questions we get asked
Our joints look fine but the bricks are flaking. Why?
Because the wall has been pointed in a mix harder than the brick, common on the older streets here. A cement joint will not let water out through the mortar, so it leaves through the brick face and frost takes the face off. Cut the hard mortar out, put a softer matched mix back, replace the faces that have gone.
Do you need to do the whole house at once?
Almost never. We price by elevation: the south and west faces of a Bournemouth house are usually a decade ahead of the sheltered ones. If the front is sound and the gable is open, you do the gable. The written quote says which faces are due and which we would leave.
How long does a repointing job actually take?
A gable or a stack is days rather than weeks once the access is up. A three storey villa in lime takes longer: raking by hand is slow, and lime has to be worked in the right weather and protected while it cures. The quote gives working days and says what would push it, which is nearly always the weather.
Can you match mortar on a wall that has been patched several times?
Usually. We take a sample of the sound original from somewhere sheltered, look at the sand in it, and make up a trial panel on a discreet part of the wall. Fresh mortar reads lighter than aged mortar, so judge the panel on how it will weather.
Will repointing stop the damp on our inside wall?
If it is penetrating damp coming through open joints on the weather side, yes, and on a solid wall here that is much the commonest cause. If the wall is dry at head height and wet along the bottom, the water is rising rather than driving through, and pointing will not touch it. We look at both faces and at the ground outside before saying which you have.
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Get the mortar looked at before another winter
Thomas comes out, scrapes a few joints, photographs each elevation and puts the price in writing, itemised, at no cost to you.
